Refunds and return policy

Refunds and returns policy

General Practice Registrars Australia Ltd (GPRA) are not required to provide a refund or replacement if you change your mind on any of our products. Our products include, but are not limited to, items (ie. books, magazines, or publications), live or pre-recorded webinars, and tickets to our events.

However, you can choose a refund or exchange if a product has a major problem. This is when the product:

• is unsafe
• is significantly different from the sample or description
• If you would not have bought the product if you had known of the problem beforehand
• does not do what we said it would, or what you asked for, and can not be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If a product has a minor problem, at the discretion of GPRA, and at a case-by-case basis, GPRA may choose to:

• provide a replacement that is identical, or of similar value
• repair the product within a reasonable time
• or give you a refund.

Please keep your proof of purchase.

Our Refunds and Return policy is in line with Australian Consumer Law.

Products missing or damaged in transit

If a product is missing or damaged in transit, it may not meet the ‘consumer guarantee’ of acceptable quality. To meet this guarantee, it must be:

• fit for the purpose for which it is commonly supplied
• safe, durable and free from defects
• acceptable in appearance and finish.

Depending on whether the damage is major or minor, you may be entitled to a refund, repair or replacement.

Before returning the product to the store or seller, GPRA requests that you take a photo of the damage for your own records and to help resolve the enquiry.

Note: GPRA is responsible for resolving any issues with Australia Post or a courier company used to deliver the product.

By purchasing any item, you agree to this policy.